Refund / Return Policy
Due to the nature of limited availabilities in positions at CIY.Club events, no refunds are available for any circumstances and all bookings are permanent. However, in the event that an event is cancelled by your local CIY.Club team, a refund will be made available for each event and/or training session that did not occur.
Please be aware that for customers using government based rebate vouchers (e.g. Creative Kids NSW valued at $100); as per voucher specifications, the voucher can only be used one time and if the chosen activity fees are less than $100, the remaining balance cannot be used. Similarly, coders may be booked into events over $100, however the difference will still need to be paid directly. If you have used your voucher on an event that is cancelled due to unforeseen circumstances, you will receive a refund to the total value of the voucher amount assigned to your event booking (e.g. If the $100 Creative Kids voucher is used to purchase a CIY.Club $99 Camp event, then the cancelled event refund will equate to $99).
If you have a query or concern regarding your payment or child’s attendance and would like to discuss options, please do not hesitate to contact our team.
CIY.Club Attendance – Parental Acknowledgement
At CIY.Club, we strive to create a fun, engaging and most importantly, safe learning environment for all of our coders – no matter what their age. This includes ensuring a smooth process with the transition of Duty of Care responsibilities. During both the arrival and departure times of our coders, our team at CIY.Club have a number of compulsory requirements;
- All coders / students are to be accompanied on and off site by their respective parent(s) or nominated guardian(s)
- All coders are to be signed in / signed out using the CIY.Club attendees list, as provided by the event Coaches
- Any special requirements are communicated with your event organiser in either the lead up to the event or upon the arrival / drop-off period – Special requirements may include but are not limited to: Dietary requirements (Inc. Allergies), Specific learning needs, location of emergency medical supplies (Inc. EpiPens).
By purchasing your CIY.Club event ticket, you acknowledge that you have read, understood and agree to the above terms as a condition upon entry to your respective event
On behalf of our entire team at CIY.Club nationally, we thank you for your ongoing support, enthusiasm and understanding surrounding the matter of child safety.
Not applicable as there are no goods purchased. All services are rendered on the day of booking.